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  • To start off I found a property on their website which appeared to be a lovely home through pictures. So I decided to schedule a self showing on Friday 9/8/17 at 4 pm. Scheduling the self showing was a quick and easy process which I really liked. I get to the property and use the 6 digit code provided at this time it sounds as if the door is unlocking, but when I push on the door handle the door doesn't open. I enter the code another 5-10 times without any luck so, I decide I'll call Waypoint customer service. I advised the rep of what I was experiencing she states the code is unlocking the top lock but the bottom lock on the door knob must be locked. Which is why I can't open the door. I am provided with the leasing agent direct number her name is Robyn Arthur and she is the reason why I am writing this review. I call her because the csr states she would have access to the lock box which holds the keys to the front door. Of course she doesn't answer I reach her voice mail where I hear something about normal business hours Monday-Thursday then refers you to call her assistant at a different number. I decide I'll wait till Monday to reach back out to her. Sunday afternoon my husband takes interest in another house on their website and sends an inquiry about the property. Sunday evening Robyn emails him in regards to the home so I'm like I'll just email her about the property I tried to see on Friday afternoon. To this day I have not received a reply back a call a text message nothing. If this is how Waypointe employees conduct business I am glad I never got the chance to view that house. I can only imagine the headache that would have came along with renting one of their properties! #Wedodgedabullet
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