I live by this Applebee's, so time and time again my family and I decide to give it a second chance. However we are ultimately disappointed each time.
The food, for starters, tastes like frozen food that is warmed up again. I order the fish and chips almost each time and the fish tastes like pre frozen fish from Walmart - yuck! Even with their new menu, the food is OK but still tastes like it's been bought at a store and not prepared by a chef.
On busy nights, it is impossible to get good service - I once went an entire meal without having my drink refilled. The staff is often ok but if you do not get your servers attention then you will rarely get service.
I feel like this restaurant has potential, but it's just not there yet. Until then, I will not be returning.