Since the location we originally ordered from closed this has been the location that will delivery to us. The last time we ordered 48 wings and received only 20 some wings. We called and they were apologetic and immediately replaced the order and credited the full total of the order because of the inconvenience.
It's been awhile since we ordered but we did tonight to have the exact same experience. Ordered 48 wings and we received 28. We called the location and was first told it was impossible that we didn't get all the wings. I told the Assistant Manager (she's an ignorant piece of work) that I had actually counted the wings because when I received them from the delivery guy I even said this wasn't the correct quantity. She said it would be a hour before they could replace the order. It only took about 35 minutes to receive the first order. Basically, there was no rush to fix the problem, no apology, and she actually thought the situation was funny. We decided that they could come pick up their 28 wings and give us our money back. The response was that we would have to come into the location because their system cannot do credits because it's too old.
We drove the 6 miles to return the order and get the refund simply because of crappy customer service. When the assistant manager was giving the credit she stated "the wings are so small now from the manufacturer that they fill up the container." WHAT??!!! So she is basically saying regardless of quantity you only get half an order anyway? Ridiculous.
They obviously do not know how to count since it is clearly obvious that 28 wings looks completely different from 48 wings.
Stay away from this place, and if you order wings make sure you count them because if not you probably didn't get everything you paid for.
We really enjoy Pizza Hut wings but I'd rather drive 20 miles for those wings than deal with these people ever again. Counting...it's learned prior to preschool...smh