These guys are great--they are two brothers running the business, and they are all over it. They were able to fix our KitchenAid refrigerator the same day I called. They knew exactly what the problem was--a design flaw in these refrigerators that results in the freezer compartment not draining into the evaporation pan due to a clogged drain tube. They advised to simply remove the drain tube, as it would simply get clogged again. I took their advice. They were done in less than a half hour. They guarantee their work. Now we won't have to remove ice in the bottom of the freezer compartment due to a lack of water drainage. I had researched the problem on YouTube, but I knew that if I had attempted the repair job, it would have taken me hours and there was always the possibility I'd mess up something. Anyway, the repair cost was reasonable and MUCH less than the price of a new refrigerator, which could also contain the same design flaw. If you have a home appliance that needs fixing, these are the guys to call. They are up and running by 7 a.m. while the owners and operators of other repair businesses are still in the sack! Highly recommended!