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  • I love The Palazzo and The Venetian. We stayed at The Palazzo for the second time this past week and the rooms were great. We took my nephews to the strip to celebrate their graduation and we got two rooms that were adjoining. The rooms were not huge like the suite we had last time but were still very nice and comfortable. I called to book the rooms and the gentleman I talked with was very nice. He told me he would put me down for a noon check-in. I was skeptical. We live in Las Vegas and we know that an early check-in rarely happens. Check-in is at 3 and you're lucky if they have a room at 3. I told him as much. He said it helps them out to have a few early check-ins since they get swamped at 3 and he'd put in for noon and we should get it. He did admit there was a chance we wouldn't but he sounded pretty confident we would. I should also point out that we paid the extra money for the "view" suites that give you a view of the strip. So, we show up at 1:30 to check-in and they don't have anything ready. Ugh. I'm irritated but I knew this was most likely going to happen. So, I just go with it. She said she found adjoining suites but they needed to be cleaned. I made sure to ask if they were strip view. She said they were. So, we leave our luggage with guest services and head out to explore the strip until we get the call that our rooms are ready. They called at 3:30. We left the nephews to explore on their own and my husband and I went back to the hotel. Our rooms are on the 6th floor. Already I'm getting a bad feeling. How much of a view can you get from the 6th floor? We get into the rooms and I'm disappointed to find that our view is of the pool and we have zero view of the strip. I was very upset as I had specifically asked, and had been assured, TWICE that we had strip view rooms. I was going to call and bitch about it even though I hate being that person. But I paid for something I didn't get. However, my nephews assured me they loved the room and they didn't mind having a view of the pool. lol Plus, we weren't in the room long enough that it really mattered. I just wanted them to have an awesome Vegas experience and a view of the strip from the hotel room would have gone a long way toward that. Other than that, we enjoyed our stay. Room service is so excellent at The Palazzo. The food is delicious and service is outstanding. The staff there is so friendly. We will be back again.
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