Just had a party here for my 4 year old - a great experience from beginning to end. Liz was very helpful with the planning of the event and called to confirm all the details two days prior. Janaya (our party hostess) made the party run so smoothly. Urban Jungle has a separate door for party check in which is helpful - no need for guests to wait in line. Janaya checked everyone in, moved all the gifts to the party room, made sure everyone had grip socks and moved the shoes to the party room - because she handled all of this I actually had time to greet guests and run around with my daughter. The kids loved the play time - lots of variety with slides, trampolines, and obstacle courses. When our 90 minutes of play time ended, we moved to the party room which was decorated, had cold drinks, hot pizza, and the gift table ready. Janaya stayed with our group during the 30 minutes in the party room and continually checked on guests to see if anyone needed drinks, pizza or cake and assisted with clean up. During present opening she continued to help with clean up of wrapping paper. When we were finished, we used the rolling cart to move everything to our car - so easy! A wonderful experience!