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  • I am a big college football fan and a long follower of ASU. This isn't as much a knock on SDS as it is the ticket sales department. Went to the Spring Game. Had a positive experience so I pondered finally making the leap to purchase season tickets for the first time. I was given a pamphlet which had all the information needed, and which showed a very affordable ticket package as being available. So, a few days later, my wife and I call to see about purchasing. We are told we can pay a deposit to guarantee seats. We do so and are invited on a tour of SDS. The experience there was fantastic and further sold us on purchasing the tickets. We go to close the deal and say we wish to purchase the cheapest seats they had listed as being available in the phamplet. To our surprise, we are told the cheap seats we wanted are "sold out" and are instead promoted to sign up for a more expensive package. As we are driving home later that day, we hear a commercial on 98.7 radio promoting purchase of ASU season tickets and that they are indeed available at the price we were informed were "sold out." After eventual pondering, we decide to pass on season tickets because of this and call to cancel. As we do cancel, we are informed that the deposit is "non refundable." This was not established to us when we placed it and it felt like all along the way, we were given a bit of a run around. Unfortunate things went down as they did because I am an ASU fan first and would have loved to start a tradition of taking my son to games live. However being told something isn't available when it is as a method to land the higher sale and not being told about a deposit being non refundable are two facets that really had me reconsider getting season tickets this year and have me really questioning even giving consideration to doing so going forward.
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