So I wanted to update my review because the owner of Red Carpet VIP reached out to me repeatedly after my post in an effort to apologize for the way that my situation was handled that night. He offered a partial but substantial refund as a way to make it up to my sister who's wedding is next month. Perhaps we will use it to do something nice for her during that weekend. Anyway, any company that goes that far to make amends is worth trusting and most of their reviews are actually good, so if you reserve with Red Carpet, just make sure you are clear on the front end with your details and your experience will likely be 5 star.