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| - We've moved eleven times - we've worked with Umbrella Movers twice now, would absolutely work with them again.
The first time was in February 2013 for unloading only of a 22' rental truck we had driven into Las Vegas from LA. We had a three-mover crew, an hourly rate and didn't need any setup once the truck was unloaded -it was just to get everything out of the rental truck and upstairs into a high-rise tower in Las Vegas. The three movers were motivated, energetic, so friendly and fast. They ended up finishing faster than estimated, even with the wait for the service elevator up and down from the loading dock/receiving area.
So, when we were caught in the position of having to move back to California last month, this company was the first thought for movers. We were packing everything ourselves again, but this time we inquired about having them handle both ends -the loading and unloading of the rental truck as well as driving it down to Glendale.
Kathryn and Kate handle coordination of the moves, quotes and information. They are friendly and easy to talk to. The prices are fair and quoted up front. You pay only for the time you use and a small fee for equipment - no hidden charges. They arranged to load the truck on one day, secure it inside our gated parking area overnight, the guys would drive it down to Glendale the next day and then fly home that night from Burbank airport. They gave an initial quote, understanding that the end total would change if the loading/unloading time took longer/shorter than expected - also compared pros/cons of transporting a motorbike inside the rental truck vs towing it on a trailer.
The owner Kathryn took time on the phone as well as in person to answer all of our questions and resolve all of our concerns before the actual moving date. She and Kate are spread decently thin and sometimes go out of the office to oversee moves personally. It can be unnerving if you think you can't reach someone but if you get the answering machine be sure to leave a message -they will get back with you and are nice as can be if you call again before they've been able to check messages. Good response to email/texts as well.
We requested three guys for loading- they advised two for unloading but we ended up with three as a bonus - again based on an hourly rate paying only for time used. Another bonus is that they acquired the truck for us in the morning and then brought it to the tower to load it up. We made the reservation and paid in advance with a credit card, then told the rental site that they would be coming for it and when. Umbrella will also handle the whole rental process themselves if you sign a release/give your credit card information so you don't have to go by the rental site yourself.
Juan, Paul and Tony showed up right when expected- smiling, positive, friendly and ready to jam. We had everything already wrapped in cardboard, boxed up or shrinkwrapped so there was no wrapping or packing required on their parts at all - it was just a matter of getting everything downstairs out of the tower and into the truck. They did an amazing job of securing the motorbike inside the rental truck, with heavy tiedowns and a ton of rope - then surrounded it with boxes. We had a 26' truck so they had more flexibility in loading - if at all in doubt on which size of truck to snag, choose the next larger size if at all possible - it makes it easier for the movers and cuts down on the loading time if they don't have to fit things into the truck like Tetris or a puzzle.
Once the truck was loaded, we made plans to meet up the next morning to be sure the guys had no trouble getting into /out of the gated area with the truck. The next morning, Juan and Tony were there - very nice, grinning and energetic and eager to go, just like the day before. They drove the rental truck down to Glendale, met up with us at the new location and were really patient while we were waiting for another moving truck to be moved out of the loading dock area (couldn't reserve it ahead). Once we were able to get into the area, things moved really quickly. They unloaded everything into the new apartment, working with another elevator and two long hallways. Everything arrived in perfect condition - they worked fast but carefully. All of these guys were just a pleasure to be around - great communication and teamwork with us for sure.
It was great to have the continuity for the whole move this time -one crew the whole way through. It was our responsibility to cover their airfare back to Las Vegas, a certain amount per mile for drive time, fuel for the truck, taxi to the airport, and flight time - as well as the truck rental /insurance and the hourly rate for the crews at both ends. Everything was quoted up front, no surprises, and it was a very realistic total for everything especially with our not having to drive. Everything went smoothly-hope to NOT be moving again for awhile but this was a really nice way to move.
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