Came to this office for name change. As with most government agencies- just come prepared and with patience and you will survive. I came on a Friday late morning and after checking in at the kiosk I guarded my ticket like it was gold.
I moved seats 3 times because not everyone smelled fresh or could keep their eyes off my phone screen. After an hour and 45 minutes my number was called. The gentleman who helped me was very friendly and it only took a few minutes to complete the process.
I did go to the bathroom before I left to wash off all the possible germs I may have come in contact while I was there.
No food or drinks allowed so snack beforehand.