After spending $145 on a fondant cake that I probably could've got 1/2 the price at another bakery and been more satisfied, I'm writing this review in hopes that they will fix whatever is going on down there. Not only is the staff unprofessional but they are clearly uneducated. I called in 4 different times to speak with someone on when the cake would be ready and also to make sure the special instructions were received ( when you order online it doesn't allow you to type more than 7-8 characters, good luck with that). After finally getting through to someone he had to ask my name 3 different times and placed me on hold that many as well to go see the status of the cake. I paid extra to have the lemon and raspberry filling which was good, I wouldn't go above that. I'm giving this 2 stars because when your dealing with a business of this caliber you expect a little more greatness. The day of picking the cake up I had to wait 35 mins with another gentleman just to get my cake. That just seems unethical. I don't know if it's because they are understaffed or just the crowd situation due to poor planning of having guest wait in line. I really hope more detail is payed attention to here in the future. I definitely won't be ordering anymore birthday cakes from here for a while. In my pictures you'll see flour all over the fondant and cake from putting the bow on. Also the icing layer to stick the fondant on the cake was so thick it took over the filling flavor and left you with a sweet piece of cake that you didn't want to finish. We ended up just eating the center and throwing out the rest. Buddy please visit this store and fix what is going on!!!!