I loved our experience with Lori. She was wonderful with our son, who is only 13 months and was a little frightened at first. He got a great hair cut and she was very patient. Plus if your child is scard there is a regular chair they can sit in with you. We got the first haircut package that comes with a certificate, picture, and locks of hair (plus lollipop and ballon). She will even email you all the pictures she took. The place was super clean, Lori was great, and we just loved it.