Very enjoyable experience overall! We sampled a very wide range of items on the menu, and can honoustly comment that the food was amazing. Beautiful ambiance and great vibe and location. So why only 3 stars? Two fatal flaws, no matter how good the food, location and ambiance. First, the service, while attentive, was young and missing that aspect of polish that you would see at Jacobs or Harbour 60, which I see as the closest competitors to this restaurant. Instead of operating like a synchronized machine, it often looked and felt chaotic and undirected. Second? The main dining area is two storeys up, accessible only by stairs. The washrooms are in the basement, accessible only by stairs. That makes things pretty unworkable for the elderly (or anyone in 4 inch heals). Very bad planning. Will we go back? Of course. But we'll likely wait until the patio is open and the staff gets a tad more seasoned. Oh. And one more pet peeve: For a restaurant of this intended caliber PLEASE put someone on the phones that doesn't keep referring to you as "you guys".