The Ritz-Carlton staff are a model of excellence - in fact, they should probably provide training to all other hotel staff.
Surprisingly, the food here is delicious and since I was here for business, I ate plenty of meals here. Again, the Ritz should provide training to everyone in the world who serves food in a buffet warming tray.
The rooms were pretty crappy though. My bureau had a door handle which was broken off, the TVs were tiny and not plasma or LCD, and the bathroom had a shower curtain (I hate shower curtains!) The most offensive part of the room was that the blanket at the end of the bed had stains all over it!
The pool is alright, but it is tiny, and the lounge chairs look pretty dated.
This place probably is one of the nicer hotels to stay at in Phoenix, but it does look a little bit 90's.