This location is fortunate to have Caleb as an associate. He's the reason this store has gotten any stars from me. He alone delivers 5 star customer service whereas a colleague of his was more interested in being right than anything else.
I'll try to keep it short. We were looking for a door latch that is fitted for older doors. An adjustable one. The colleague whose department is locks and hardware was adamant that all door handles only come in adjustable latches that fit standard door sizes.
Never once said that it's possible to buy just the latch and have it fit to a door handle/knob. Never once looked up any items that would fit the description.
Caleb on the other hand opened door handle boxes with me, asked another associate that would be more knowledgable and then looked online. The associate he spoke to understood what I was looking for and
He found the product I was looking for at a competitor's location. All the while he was calm, professional and helpful.
Otherwise, it's a hit or miss here. We've shopped at this location, no word of a lie, at least 30 times in the last 6 months as we are doing renovations.
Anyway, there are a few gems that work at this location and one can find most of what you need for your home and garden.