UPDATE: used the online tools to place an appointment request. 1 week later I have yet to hear from any one at all. This is a big ding in my book. A convenience is only a convenience if it works. For those people who would say "just call instead" - the day I put in this request they were closed.
ORIGINAL: Since this place has gotten such great reviews I decided to give this place a try. It was a really great experience from start to finish. They were super friendly when I called to schedule my appointment, friendly when I checked in and my stylist (Gaby) was great. The prices were super reasonable, the vibe was casual chic, and I will definitely be back. About a week after my appointment I got a cute card in the mail thanking me for choosing them and then an email instructing me how to manage my account online (making appts). Sweet!! I loved the extra mile this place has gone to make its patrons feel special.