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| - If I could give this bridal shop a 10 star rating I would. I went into Luv Bridal from another bridal store that I had the utmost worst experience you could imagine. I was beaten down, frustrated, upset, and on the verge of tears. I was literally driving by the shop and their dresses in the window caught my eye. I told myself I would just take a peak but not try on anything. I was so done with the day I just wanted to look and leave. A young lady graciously greeted me and had me fill out a simple quick form in regards to when the wedding day was (in 21 days), what dress style I liked (anything that fits size 12+), and how I heard about them (by driving past the window). The owner Helen talked to me, greeted me, and walked me down the rows of dresses writing down which ones I wanted to try on. She was able to immediately tell me what she had on my size and not. An amazing aspect about this shop is that the dresses are NOT all bunched together, all the sizes are NOT all just placed on the floor, and the dresses are hung high so they do not get dirty. They don't have 500+ dresses just lying around and squished in-between one another. They are evenly spaced for easy visibility and observation. After the owner was done writing down my favorites I was introduced to my wedding consultant Alexa. Alexa completely turned my day around. She was excited, happy, and warm. She went in the back, got all my favorite dresses and was beyond helpful. I was so upset about trying the dresses on but with her help and kind words I went in the room and I kid you not - fell in love with the first dress I put on. I was walked out into the presentation area and got to see myself in large beautiful mirrors with my family comfortably sitting on couches with refreshments. Luv was a complete 360 from the previous shop I was at. They took carafe us and treated us like family, and not customer family but actual family. Alexa complimented me throughout the appointment, helped me in and out of my dress, hung my dresses for me, laced me up comfortably in each dress, and picked out the perfect matching veils with each dress I tried on. Even though I fell in love with the first dress and ended up getting it I wanted to just "confirm the zombie kill" as Alexa called it and tried on 4 other dresses. If I had asked her to try on 10, 30, 100 dresses I wouldn't have mind and would have taken care of me the same way the entire time. Although other shops in the area are iconic due to their longevity in the business I feel as though they are loosing their love for the business, their customer service, and overall care for the bride. This is not the case at Luv Bridal. I will refer all who I can to this establishment. They may be new to the United States and the Valley but they know what we Arizona women are looking for both style, price, and customer service wise. Words cannot describe how happy and confident I am about my purchase with Luv Bridal. IT WAS AN AMAZING EXPERIENCE AND I SAID "YES" TO MY DRESS HERE AT LUV BRIDAL AND FORMAL!
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