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  • Worst steakhouse experience I have had to date! I aware that my boyfriend and I went to enjoy Mortons for the first time during Queens Feast aka Restaurant Week which some may say that is why our experience was so poor. I believe this week is a way to win new patrons and to showcase what your restaurant does well. It may be a discounted price for Mortons but we are still spending our hard earned money. Our evening started out well, promptly greet by the host, who quickly found our reservation. We were slightly early so they requested that we wait for a few minutes in the bar. We may have waited 5 minutes before our table was ready. The decor is awful and the lighting feels like you are under fluorescent. I felt like I had walked into a mans bachelor pad with the black and silver ultra mod vibe. We were seated and given water from back waiters quickly. We discussed the menu, which we had already reviewed online before we picked which restaurant we wanted to try, therefore we knew what we wanted. We made a decision on a bottle of wine we wanted which we ordered from the manager. At this point we still had not seen our server. Once the server finally made his way to our table he was very pushy about trying to get us not to eat off the restaurant week menu. It was obvious he was disappointed that we were there to partake in RW. We finally made the server understand that we weren't going to do anything over than RW and wine. I ordered the tuna tartare as my starter which took a very long time to reach our table but was delicious. My second course was the Filet (Med Rare) prepared Oscar style with Bearnaise sauce on the side. We waited and waited... Then waited some more. There was a large private event which I am assuming took preciseness over us. Even with that being said our server just disappeared!!! I poured my own wine refills. We were sitting there wondering what was taking so long for our steaks and he didn't come by to offer an update. When the steak came out I cut into mine and it was Well Done!!!! My boyfriends steak was also over cooked, he ordered Rare and received MedWell! They took our steaks and then we waited again... Mine comes out covered in Bearnaise sauce!!! I requested sauce on the side because I don't like sauce on my steak, only on the asparagus. Eventually they bring my steal out correct. We ate our dinner quickly because of how hungry we were. Very little apology from the staff about the horrible experience. Our table was cleared and the server brings out the dessert which AGAIN was wrong! He rolled his eyes at us when I told him, this isn't our fault that he is getting our order wrong! Even at the discounted price we paid for Queens Feast we felt robbed. Our server still made good money from us, we never tip poorly but we felt he didn't deserve it. The experience was absolutely horrible and my boyfriend and I vowed to never visit again. I received an email, from the automated system, asking how our experience was so I wrote the manager telling him about our experience and he never even bothered answering me. If you want to enjoy a nice steak dinner take your money to Capital Grille or Flemings!
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