The Coffee Bean & Tea Leaf is my favorite coffee chain of all time! The staff here are very friendly for the most part. For some reason though, just at this particular location my drink orders always feel very watered down. It has deterred me from coming to this specific franchise, honestly. I will say, during my most recent last visit, I actually turned around to let them know it felt watery (which I normally don't do), and the woman at the drive through was SO kind and accomodating! Maybe it's just me and the drink I get specifically, which is the Iced Cherry Blossom Tea Latte.