Jason, called to let me know he was 10 minutes out. Jason was very professional, courteous, and arrived on time. He listened to our concerns then got to work right away to fix the problem. Our clogged drain took about two hours to fix and wasn't easy due to old plumbing, draining and moving the hot water heater and no original clean out when the house was built. All said and done the price was still what was quoted $ 119.00. I would definitely recommend you give ASAP a try!