QUALITY AND CUSTOMER SERVICE IS NO LONGER GOOD.
In the past I have liked L.L. bean products. I have some skimmers that I bought in 2010 (LOVE THEM) with a lifetime guarantee. The sole of the shoe is now detaching, so I sent them back with the original receipt and confirmation number as I have done with other shoes in the past from L.L. Bean (THE big reason I shop there is for the lifetime guarantee).
Sadly, Cindy from L.L.Bean Repairs Customer Service Rep said, " We can't fix your shoes because they are not boots".
I investigated and found that as of this year they are no longer honoring their lifetime shoe guarantees. I am so disappointed that they are not sticking to their word when they sold these to me. It's more of a moral issue for me than anything. It's deceiving and wrong. I won't be shopping at this store any more. What a shame.