Well, this massage envy was fine until I needed to cancel my membership. I put it on hold for awhile because I was having issues with my back. Called to cancel then in September because I was going to be having back surgery and knew I could no longer use the massages or even sit for a facial for that period of time. Was told it was cancelled then. Then I got charged again in October. Then they called to say my credit card wouldn't go through. I wouldn't give new expiration date because I said my account was supposed to be cancelled. Was told a manager would get a hold of me and they never did. Then I realized they charged me again $130 in December so somehow they pushed through on an expired card. Then I called 1/11/18 and spoke with Rosemary. She was really nice and said she could see the hold and all that went on and should have been cancelled in Sept and I should get all charges back from September on and that a manager would have to get back to me to process. Guess what?!?!!? No response again!!! Whenever I call or stop by it's the same story no manager available but I will pass along your info. So they now charged me again on 1/12/18. I'm so freaking fed up I will never go back even when I'm all healed up. Rosemary also said I could transfer some massages and they wouldn't charge me the $10 because I had some built up from before cancellation. "for my inconvenience" . Doubt it will happen. Basically they are sitting on $325 that they owe me at this point.