We didn't get to keep our reservation due to a terrible accident that occurred the day we traveled to the area. This review has no info on the actual hotel. It is only the front desk staff as well as their policies. We called the hotel to cancel our RSVP a few hours prior to our visit and they were very accommodating due to our circumstance. The sweet lady at the front desk was kind and considerate in her mannerism as well as words. I definitely will stay here in the future because this situation taught me the staff cares about their customers.