VERY POOR CUSTOMER SERVICE. I called ahead of time to place my order for pick up. When I arrived my pizza was not ready yet. As I was waiting, another customer walked in and ordered the same exact pizza and received his order before I did. When I complained that I had ordered well ahead of him and questioned why he would get his order first, I was given tons of excuses, none of which made any sense whatsoever, and absolutely no apologies. When I reiterated that they have terrible customer service and that I would not be returning, I was once again given invalid excuses as to why he was served first and no attempts to rectify the situation! If they would like to keep their customers, they need to learn how to manage their orders properly and have some integrity when they mess up. We have gone here a number of times and this experience has completely ruined it for me. We do not plan to ever go back here!