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| - In the interest of being truthful, the only reason I continue to go to this restaurant is because my kid loves it. With that being said, my last two experiences have been pretty poor.
A few weeks back, we had lunch there and I ordered the California club sandwich. The only special request I made is I asked to have the mayo on the side. I only like a little bit and they always put too much on. Service is normally slow there, but I was prepared for this so no big deal. Unfortunately, when they brought my sandwich it had big sloppy globs of mayo on it.
Tried to get the waitress' attention but she didn't come back for a few minutes. Then by the time she brought the manager over and he offered to make me a new sandwich, we had to leave or be late to our next activity for the day. I scraped off what I could and ate some of the sandwich, but there was so much on there that it didn't do much good.
Tonight my son really wanted Chili's, so off we go. The restaurant was pretty busy so I was surprised when we were seated right away. We sit about 10 minutes, two waitresses walk by and tell us they will be right with us. 15 minutes later we finally have drinks. (Like I said, service is almost always slow here so I was not upset by this at the time)
We all placed our orders at the same time. I ordered the 6 oz sirloin with grilled avocado, medium. 15 minutes later my husband and son's food comes out. "Wow, we are getting served really fast!" I just assumed that she didn't have enough hands for mine and would be right back
10 minutes later I still don't have my food, and the servers are nowhere to be found. Finally our server walks past or table and my husband grabs her, pointing out that I still have not gotten my order. She apologizes and goes back to check on it.
20 more minutes go by and now we are short on time because we have a birthday party to go to. The server finally brings out my food. The steak was not only rare, but it was cold in the middle.
So now my plan for a nice family dinner is ruined, my husband and son are finished with their meals and watching me eat mine, except I can't eat a rare steak. I can't send it back because we are out of time.
Now I work in customer service, so I was calm and polite throughout the whole process. What REALLY finally got to me is that our original server refused to come back to our table. She sent her coworker over to check on us and walked by our table like nothing happened.
The only positive thing is that is did speak to the manager and she was very apologetic. I told her that I was trying to be patient because I knew they were busy, but she said they were properly staffed for the crowd and it shouldn't have happened. We offered to pay for husband and son's meal, but she comped the whole thing.
So I spent almost 2 hours at Chili's and left hungry.
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