We watched Thor Ragnarok here, a matinee. Upon arriving we discovered they no longer have the machines at the front door to access your pre-paid tickets, forcing us to wait in line where there were 2 people at the counter, but only one was selling tickets. The other person was just watching the line grow (apparently) and then after a few minutes disappeared into the establishment to do something else...
We were hungry as it was lunch time so we ordered hot dogs. They were out of hot dogs. We ordered popcorn and asked to order flavored cheese powder like the other local theater. They don't sell the flavored cheeses. To make matters worse, the refreshment staff did not smile once during our exchange despite our big, bright attempts to get them to do so. Oh well. The movie should be good...
We entered the IMAX only to learn that there were no recliners, WHAAT??? This put me over the edge. I paid to pick a crappy seat that had no special abilities. First world problems, I get it, but it doesn't get this theater off my naughty list. There is no reason for me to return to this theater. I even think the movie screens at the other local theaters seem bigger and have better sound quality, but I'm no movie screen expert.