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| - GO ANYWHERE ELSE! Save yourself the trouble/headaches.
I was a patient for two years, merely out of convenience. I have discovered that the receptionist is the only employee who appears to have exceptional customer service skills as well as an admirable work ethic.
I went in last year to have an eye exam so that I could purchase more contacts. I was frustrated initially because there were multiple complications with my contact order, and it took approximately 3 wks for them to arrive! I was told this happens all the time, and when I went in to correct the issue in person (since the manager never bothered to call me back) there was a woman at the counter complaining about the same thing! It turned out, after all of my waiting, that the ''guest optometrist'' got my prescription wrong. I had to go i for a second exam and the regular optimetrist apologized saying ''let's get somone who knows what they're doing to take a look at your prescription''. Why, as a business, would you have amateurs as doctors? They represent YOUR business.
Most recently, I went in, in a hurry to purchase eye glasses. I went in first just to browse. I found some frames that I liked, and sat down with Tammy (sales lady, if you could even call her that). The frames were purple, and I distinctly informed her that I hate that color. She said the frames came in brown as well. I didn't order that day because I felt like I needed to look around a bit first.
I returned to order glasses, and re-visited the pair from my previous visit. I found a similar pair that I liked more. Tammy took out her ''notes'' on me, which listed everything we had discussed from thd first visit.
After placing the order, and feeling as though everything was in order, Tammy called 3 days later to inform me that she had mistakenly selected the wrong insirance, which stalled the production of my glasses. I told her that it was really cutting things close for me, and that I would not be able to make it in for an adjustment. She informed me that I could go to any eye care place in my new living location to have them adjusted. Fine. I still had to pay for shipping.
I needed the glasses quickly, within one week of ordering, because I was leaving to Iowa for Christmas, and moving to Denver the day after I returned to Tempe. I explained this to Tammy several times, and asked her multiple times if she could assure me I would have them on time. She assured me. I did receive the glasses within the requested timeframe, however the glasses were PURPLE despite my explaining the disgust I felt for the color. Even worse, the prescription was completely wrong... AGAIN!
I called Tammy immediately upon receiving the totally incorrect order. She was totally rude! She must have forgotte. me AND thrown away all of the information from our visits because she told me to come in to have the issues fixed. I had to again explain that I had moved. She asked me why I ordered the glasses if I was moving and inable to have them adjusted. Frustrated, I reminded her that HER insurance paperwork error was the cause for delay on the production of my glasses, which caused the glasses to have to be shipped to me, and by that time I was unable to have them adjusted at their store.
She was really pissed and huffed at me, saying that the manager would have to take over. That was fine with me! The problem THEN was that David NEVER called me back. I called to speak with him every other day in attempt to resolve the issues. Each time, Tammy and the receptionist told me he was on break. Either they give their employees ridiculous amounts of breaks OR he was avoiding me, which is far from how managers are supposed to handle business/clientele issues. I called every other day from Jan. 2nd-Jan 19th with no call-backs.
I eventually contacted the credit card and insurance company to inform them of the business's shifty handling of my super pricey purchase. They were finally able to get the $400ish back to me.
I would have been fine with keeping the BROWN frames and just being refunded for the frames, but because the manager refused to contact me, they lost the entire purchase amount.
This place is incredibly shady and is run very unprofessionally. I just wanted to work it out to the best of everyone's abilities.
Do not do business with these people! Aside from the receptionist, they are completely money-driven and quick to turn their backs when something goes awry.
BEWARE!!!
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