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| - This shop seems to be a hit or miss with alot of reviewers. Its all opinionated and we all need to keep in mind, each one of these b&m shops are run differently. I have yet to run into a B&M shop that lacks customer service skills, but that may just be because I have an inviting personality. Anyways, on to the quick review.
This time I heard about this B&M after trying a juice flavor at one of my monthly B&M, IHeartVape. I was running really low on kanthal wire and was already close to home to drive back to IHeartVape. Greeted while entering by Joey, I believe, and he was talking with one of his suppliers. Thats ok, gave wife and I some time to look around and scout the shop. Very clean inside, small but comfortable. After the supplier was done, Joey asked how he could help. Told him I was looking for some 24g kanthal, and he told me they did not have any. He showed me the gauges that he did have and I went with the 26g. At that time 2 more customers walked in. At that time, another worker came from the back and helped the 2 new customers. Didn't know he had anyone else back there, but no harm. All the time, he spoke to my wife and I about the history of the company and future upgrades they were going to do. Being so involved with telling this to us, he forgot how many feet of kanthal he rolled. "Take it" he said. It's on the house. Really? Quite a friendly gesture from a guy reviewers say have no customer service or social skills. Did you know that theres a controvoursy about the VTC5 battery putting out only 20amps? He did. Looks like I'm in the market for new batts and a charger.
They have classes for DIY juices. In his words, if we can teach customers to do their own juices to save money, and they don't come back, more power to them. The vape community is about unity. Everyone is or wants to stop smoking, or maybe wants to adopt a new hobby. Either way, its all for the good. I believe DIYflavorshack was representing this to us when we went. We will be back for the classes when time permits, and even though we did not purchase anything, the experience was good and he let us have samples just for us to be able to extend the experience at home. I'll be back again. See you guys soon.
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