First off let me tell you it pains me to say this, but I have a bad review coming. I'm a server myself and work in one of the busiest restaurants in Lake county. So I hate to give a bad review, but I'm thinking this needs to be shared to hopefully help them get better.
By far the worst restaurant experience I've ever had. There was a wait for a table of about 10 minutes at 1130 on Saturday, that's fine. Then we waited about 10 minutes for menus from the bus boy and then it took another 5 minutes for our server to greet us. 5 more for drink delivery.
I could see people waiting for food all around us, but it was obvious they were getting impatient. We decided to stay, but I'm sorry I did.
The special menus on the table were sticky and very dirty. The regular menus we were given felt a little oily.
The table next to us had a problem with his slam burger. He said he didn't want gravy. The waitress replied " it's not gravy, it's queso cheese". She didn't offer to fix it in any way and left. He tried taking it off with a napkin only to finally flag her down and ask for a replacement. Which they messed up as well. They ate and left.
There was an order of fries at my table that was sent back to be done "no seasoning". They came out with (very light) seasoning. I'm glad the person wasn't allergic. None of our food was actually hot like it was just cooked. My gravy hasn't developed a "skin" on top so I know it wasn't under a heat window, so it might not have been kept at a temp of at least 140... food safety first guys!
The bathroom was scary to say the least. No sanitizer in the dispenser wasn't even the worst part of it. The handicapped stall was Out Of Order. And I'm glad my daughter used the other stall, because mine was horrid.
Now I have to say I've never seen a bathroom napkin disposal can completely full, but today I saw it. Moving on... at least they had soap. :)
Our server was nice but maybe was stretched too thin. They were quadrupole seating her.