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  • I scheduled my first appointment here based on overall reviews between LensCrafters and Pearle, which were on the list of choices of my covered vision care providers from my insurance company. I was not disappointed in my choice. I called the office at the end of the business day so I was offered the option of coming in for an eye exam the following day. I was grateful that they could get me in so quickly. The receptionist was thorough and efficient in making the scheduling process easy. She asked if I had vision insurance and took all my information, letting me know what vision benefits I had. She also told me how to get to their location since they're located in Scottsdale Fashion Square, which is a pretty gigantic mall. Upon arrival, I was greeted politely and filled out the patient information forms. All fees were disclosed up front so I knew what the charges would be prior to applying my insurance benefits. By the time I finished filling out the form, I only had to wait a couple minutes before the optometry assistant took me back and performed all the necessary pre-screening tests so the doctor could review them. Upon completion, I was moved to the patient evaluation room where I waited for about one minute for the doctor. Dr Sophie Robinson, one of the associates, greeted me and went over the results of my prescreening. She showed my photos of my retinas and discussed the findings in a clear, easy to understand manner. She explained reasons for the results I had as well as what would happen, why they were occurring, and the resulting effects if the problems I was experiencing were not corrected. She tested my vision correction with the eye lens machine and gave her recommendation on what vision correction I needed. She also explained why my glasses seemed to give me initial problems when wearing them compared to my contact lenses. I was brought into the contact fitting room afterwards. Dr Robinson mentioned why she chose the size as well as type of contacts with which I was being fitted. I was in and out of he eye doctor's office within one hour. I felt confident that my vision needs were being addressed properly. I intend to keep this vision provider as my eye doctor. Dr Sophie Robinson is one of the best eye doctors I have interacted with and would not hesitate to refer my friends and family to her.
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