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  • My AC started blowing hot air today, so when I got home I started researching who does AC checks and who was still open that does them. Pep Boys kept coming up and they were open for a few more hours. Plus, they do them for free. The reviews weren't so great, so I reluctantly went on their website and was about to schedule an appointment, but I decided to give them a call so I could get more info. It rang several times before someone answered and immediately put me on hold. I was on hold (wanted to see how long it would take) for about five minutes before being hung up on. But still, I gave them the benefit of the doubt and scheduled the appointment online anyway. The next appointment available was for 7pm today, which was excellent. So, I get there at about 6:50. There is no one in sight except a man working on a car in the garage and a man sitting at the desk outside on his cell phone. I stood at the service desk looking around and eventually the guy on his phone comes in and says that someone else will be with me in a minute. Then he yells to the other person, "hey, you have a customer". This guy comes to the desk with something his hand that he must have been looking for. He asks what he can do for me and I tell him that I have an appointment for an AC check. He says, "well, there's no one here that does those. They leave at like 6." I ask, well, why is that appointment available if they don't have anyone to do it and he is in no way helpful and could care less. He says, "just because you were able to make the appointment doesn't mean we can do it..... There's no one here to do it." I leave before getting worked up and causing a scene. Now, I have to go tomorrow after work (if I can find a place with someone capable of doing it) somewhere else just to get it checked. If they hadn't hung up on me, my time would not have been wasted and I might have been able get someone else to do it today. I will never go here again and I wish I would have trusted the reviews. Unprofessional, horrible customer service, and a website that doesn't correlate with the store.
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