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| - Let me start my saying, iColors has been my favorite place in Charlotte since I moved here over a year ago.. and after a couple bad visits, I blamed it merely on being busy. After this evening, I will no longer be coming here. The service was not only slow, it was non-existent. I asked for a glass of wine as soon as I was seated in a pedicure chair, but the man shrugged and walked away. Having only a handful of customers in the salon, I figured the wait would not be long. 45 minutes later with my pedicure water at sub-arctic temperatures, I asked if they could put warmer water in whilst I waited. They begrudgingly took a bucket of water out and replaced it with equally cold water. Another 45 minutes passed. Being seated in the chair closest to the door, I could hear when people came in and said they didn't have appointments. They were seated, serviced and sent on their way. 6 people later, I inquired as to long long it may be.. now that any other reasonable salon would be closed and after 1.5 hours, I felt committed. Once again, the man nearest to me shrugged and said he didn't know why I was skipped repeatedly. At this point, the only thing more dry than my non existent wine glass was my cuticles. Eventually, after my friend said she would skip having her nails done so that I could have a pedicure, the shrugger rolled over to my chair and gave me a 12 minute pedicure, never actually speaking to me. We both left frustrated and half polished.
I get that you are busy. That is great for your small business, but set some level of expectation for customers as they enter.. and some standard for your employees to tend to clients in an organized manner.
My wine glass never ran dry. Because it never ran at all.
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