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  • Argh, I thought I had submitted my updated review back in July! Okay, so after my horrible experience of trying to use the Buytopia voucher to no avail after it had expired - as per my first review, I had received horrible service when I tried to use the $29 towards other services like you would with a Groupon. Several months later I was contacted by the owner with an apology and an invitation to return, and with a promise that they would honor my voucher. I was still pretty pissed off over the whole drama, so I hesitated for over a month - and finally I decided to give them a call. I was impressed by how willing and adamant they were to try to fix the situation and "make it up to me." I really did not want anything beyond what I had purchased, and would have been more than happy to just use the $29 towards a service and not get the actual deal I had purchased. I knew I had let the deal expire and wanted to own up to that. But they were persistent about giving me the deal. So I went in and got a mani-pedi (shellac for my nails and regular polish for my toes). The service was friendly, efficient, and I was very happy with the results. The only reason I am not giving the experience 5 stars is because the shellac did not last as long as I am used to, but then again, I may have been washing and using my hands more than usual. Who knows. But also, when I got to the salon and told them what I was there to get, they did not believe me when I told them that I was there for a mani-pedi and it could be shellac for both (the deal I has purchased was for a shellac mani-pedi - though I was happy to settle for regular polish for my feet). Apparently the deal I had was an old one (they could not remember it), and the one they most recently offered was for a regular mani-pedi with a massage. But once I showed them a copy of the deal, all was well. Overall, I am impressed by a business that is willing and adamant to make a customer happy. Too often businesses don't want to bother with one person that had a bad experience or that was unhappy for not getting their way. But this certainly was not the case here. Thank you for turning a frustrating experience to a positive one!
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