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  • I'VE HAD IT WITH THESE MORONS! I'm taking my business to Carter Powersports or Sam's Cycle Supply, who actually seem to give a damn about their service department. Now I'm happy to drive across town because I know that Carter won't screw up my bike like RideNow has been. I've spent more time fixing the problems from the RideNow service department than I have gotten things right from them. I assume I'm a glutton for punishment because I keep taking my Honda back to RideNow like a fool. A few years ago they did a piss-poor brake job on my bike...the brake pads they suggested made a HUGE amount of noise and after 3 months the front pad was so loud I couldn't ride. I took a flashlight to the brakes and discovered that in just a few hundred miles the brake pad was completely worn down. When I took it back to RideNow they tried blaming me for it. If it wasn't for my immediate complaint when I got the bike back (and it being so noisy) I probably wouldn't have gotten any resolve out of the issue whatsoever. But they told me they would replace the pad but I'd have to pay for the labor...lovely. So I let those morons do it. Fast forward 2 years, I'm changing the brakes again (doing it myself this time because I can't trust them to do it). I call the parts department and ask if they have any pads in stock. They tell me they do and when I go to pick them up, it turns out they were trying to sell me the wrong parts. They then told me it would take a week to get the right ones in as they didn't carry them in stock. One call over to Carter, and they had a VARIETY of brake pads for my bike available so I drove over there to get them (where the OEM pads were cheaper too). I start the work and low and behold, the morons at Ride Now stripped the bolt head when they put my brakes back together a few years ago, so I run the bike over to talk to them about it and they now tell me it's a new company policy that they aren't allowed to even look at a bike that's older than 10 years old. Idiots. The fools in the service bay probably aren't smart enough to know how to fix anything that a computer doesn't tell them so that's why the new policy. I guess it doesn't matter that I will now take my business elsewhere because RideNow is forcing me to, but I will certainly not be ordering parts from them anymore either and that 2013 Harley I was eyeballing on their floor is no longer something I'm interested in. They just lost a customer.
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