I have gone to Lawans for several years. The food has always been hit or miss but I must admit that despite all of my hit and miss encounters the macaroni and cheese has always been the best that I've had in Charlotte which is the reason I would return after not so great encounters. However as much as I like to support small locally owned businesses, my last encounter was my finally visit to LaWans. I order baked chicken, not only was it undercooked but it was bloody. This was not noticeable until I started to eat the chicken. I understand that mistakes do happen so before posting on Yelp, I attempted to reach out to the owner/management; months later and still no response. I can not continue to support a business whether small and locally owned or not if the owners/managers of the business do not value customer service.