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  • The customer service I received at Sun City RV was some of the best I've received in all my years of full time RV travels! While travelling thru Arizona the Suburban water heater on my RV malfunctioned and would not ignite. Spending the majority of my time "boon docking" off the grid, this was a serious problem. Based on my location, the Suburban customer service department referred me to Sun City RV as a factory authorized service center. I telephoned Sun City RV and was informed the service department was completely booked and not accepting appointments for at least two weeks. After explaining my predicament to "Bob", the service department's scheduler, he told me to drop by and they would at least take a look at the problem for me. Upon arrival I dealt with Bob, "Hugh" the technician, "Jim" the parts procurement specialist and "Darrell" the warranty specialist. Despite a series of obstacles, the four of them were able to resolve my problem and get me back operational in less than two hours and with minimal expense. In conclusion, I would highly recommend Sun City RV for your RV service needs. Without a doubt, this crew was a class act willing to go the extra mile for me. It would have been just as easy for them to have given me the "so sorry" line and sent me on my way. Instead they made a loyal and satisfied customer!
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