I came in for a last minute repair since I had just ripped the leather that held the D-ring where the strap attaches to my purse--a purse that I was planning on taking on a trip that evening. They accommodated me same day and did an excellent job repairing my Rebecca Minkoff purse--can't even tell that I had broken it. Looks good as new!!!! I was very impressed with the work. I can't recommend this place enough!