First off I've been to Sullivan's a hundred times in Raleigh and a couple times at this location in Charlotte. I don't know what it is but I guess I just pick the worst nights to come here. The first time they told me it would be a 45 min wait and I waited 2 hours before I was seated just to find out they were basically out of everything on the menu. I actually banned coming back until I was invited here for a Christmas dinner this year. I know this is a very busy time a year in the restaurant business but when you pay this much for food - I expect
1.) Appetizers to not take 45 min to come out & be cold
2.) Waiter to not throw away our leftovers after we have asked for a box
3.) When the man at the table already seems annoyed by your service and then you persist on throwing the dessert menu in his face (let's just say not a good move on your part) *he is paying the bill
It sucks because I really like Sullivans steak and in Raleigh I have always been happy with my food and service.