I've been going to Midas for over 5 years and have finally had enough of their bs. Over the years it has seems that customer service has deteriorated.
A couple of weeks ago I went to get an oil change and was told I had a transmission leak, a $200 fix. I mentioned that my car was idling in a weird fashion but they told me that they would keep an eye on it but to no avail they find nothing wrong.
Next day the check engine light switches on. Took it back and they checked it and found a few error codes and decided on working on some soldering issues with my camshaft. That was done for free. Same day my check engine light came on.
Took it back and was told a high failure part, camshaft sensors I think, could be the problem. $200 dollar fix.
Next day check engine light on again, I've named the guy Fred now, and called and asked how many 200 hundred dollar jobs am I going to need to fix my car. Mike told me they have to go through the list of problems to find out why my car is shifting hard and idling weird.
I ended up calling customer support and telling them how unsatisfied I was with their service. I explained to them that when you go into these specialty shops to get work done, you expect the problem to be solved. The guy was very empathetic and connected the call back to Mike.
Mike was clearly upset that I called customer support and used the fact that I he could've charged me each time for a diagnostic and that he did the soldering for free. I couldn't believe he actually told me he could've charged me for each diagnostic after I told him what I thought was wrong.
In the end, Midas did not fix the main problem even after $400 dollars later.
TL:DR- Payed Midas for a service that was not fixed