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| - Wow K.... I'm kinda embarassed to have suggested this place for a birthday celebration dinner. I suggested it because I've been to the Dundas (Mississauga location) and it was more or less good. However, TLDR, this place was a disappointment.
We came to the place, were greeted warmly and sat down. We ordered our first round of food, less than 15 minutes later, the food came as expected. The sushi/sashimi/rolls were pretty awesome, not overloaded with rice on the outside/inside, sashimi was pretty fresh. We ordered kitchen menu items as well such as kalbi, miso soup, seaweed salid, curry, tempura, pretty typical but decent.
Things started going downhill on second round of food. They brought half our food that we ordered, we noticed the service was slower and had to wait a little longer for food, but we were okay with that because the restaurant was visibly a lot more busy. Lots of big groups came in. Okay.... but then the other half of the second round food items we ordered did NOT come at all. Just when we were about to complain, the servers eventually noticed that we were just sitting with no food on the table and individually they all came and asked if we were waiting on something. We said we were, and they responded by saying they would check the kitchen. Only one server ever came back with any sort of response, saying our kitchen receipt was lost and that our sushi/roll receipt was still there. So we accepted the fact and waited for the rolls to come.
The same server came back more than once to reconfirm that our kitchen receipt was lost, and to reaffirm that the rolls were coming. Two reaffirmations later, he ended up making me reorder the roll (Fruit roll 4 pcs). The roll came, but only two pcs? That makes perfect sense.
The entire second round took about an HOUR before we gave up, and we did not even get what we wanted. During that time, the what would seem like a manager guy walked by a few times, saw our empty table and did nothing. I could understand sushi places "forgetting" orders after a customer repeatedly orders large batches, but fact was, it was only the SECOND round. Furthermore we had only ordered about 8-9 items only. I simply wanted the second round, desserts and then call it quits.
Nope, don't know if this happens to others, but THIS PLACE WANTS YOU TO LEAVE AFTER A CERTAIN POINT. If you resist, they will just make you wait and "lose" your receipt. I don't understand why they couldn't just satisfy our order, and leave it at that. They would have made more business by satisfying us so that we would leave sooner. We were a decently large group too so they were definitely not losing money on us. The servers overall were nice and attentive, but the service overall from the kitchen and food preparation staff was despicable.
Would never come back to this place again. Sayonarra 168 mediocre buffet.
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