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| - It's unclear if this is a temporary location: vinyl banner instead of a real sign outside, only one wall decorated (everything else is painted very bare white), strangely mismatched light wooden trash can, nothing displayed in the glass case...
Don't expect to be offered samples like the local artisan ice cream or gelato shops (or even Baskin Robbins), as there is no ice cream on display and employees won't offer. I was greeted with "For here or to go?" which better suits a place with prices that are half of what this shop is charging.
For some reason they were playing awful "screaming for singing" with electric guitar music. While I'm not expecting old-school soda shoppe/diner music, this was awful. Minus 1 star.
$6.75 after tax+$1 for tip = almost $8 for my "20 oz" (cup size, not really that much soda, due to foam and overflow) float. Very overpriced (minus the second star), considering the ice cream did not have a pronounced vanilla flavor (was more "grocery store" vanilla as opposed to a French or Vanilla Bean flavor) and had a somewhat icy texture. It was "okay" and the root beer itself was a drinkable chilled temperature.
The worker brought the root beer float out with the styrofoam to-go cup covered completely with streams of overflowing soda (minus a third star). Obviously he had not wiped it down and replied with "there are napkins on your table" when I discretely asked for napkins while pointing to the big mess. The young man did apologize after I had thoroughly wiped down the cup, removed the lid which was causing the overflow, and wiped it down again. The correct "good customer service" response should have been to quickly realize the mistake (it never should have happened in the first place), acknowledge it, apologize, and wipe down the cup with a clean, wet cloth while offering to "top up" the root beer in the float. I don't think these young, new employees have been trained or empowered to give excellent customer service though.
A big problem is (I assume as I didn't get one) they don't have domed lids, so the shake's froth gets all over when they smash down the ice cream with a normal flat soda lid. I'm sure it would be even more horrific with whipped cream and a cherry. Please use domed lids!
I am not giving them one star as they're local and still probably in the stage of figuring things out, and my float wasn't bad after all. I appreciate that the young man apologized for the messy cup, but it was "too little, too late." I do not see myself coming back, due to the high price, mediocre quality, and untrained customer service.
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