So, I signed up for Urban Active back in April before I even saw the giant gym. I now go at least 3x a week. They are definitely a hard sell when showing their gym and personal training. I had a very easy time freezing my account ($10 a month), but I was surprised when it would cost extra to freeze my personal training (but since I'm paying into a plan I just kept paying into it). It was easy to freeze and unfreeze, but I did have to sign some papers.
Biggest downfall is that this place is very crowded at peak times. If you want to go to a muscle class during 5-7pm be prepared to not have any choice of weights or much space around you. The spinning classes are limited sign up, so you have to get there 30 minutes before class is started. At first I hated that you couldn't call in and sign up, but I am glad now because it is so popular that you really have to make a commitment and be there and on time.
PROS: I have really liked the classes I've taken, and the teachers, and the personal trainers. Classes are included in the price. Swimsuit dryer, Sauna, New equipment
CONS: Crowded! And front desk staff is not helpful (other than to answer very simple questions). Showers are not up to par with the rest of the facilities.