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  • We bought our very first house and one day we got a note on our door that we had missed a package. We thought it was from our HOA since they were supposed to be sending us something. What was weird is I'm a stay at home mom and was home each time and they never rang the doorbell. Anyway, we called and found out it was another company (not our HOA) and that they were advertising a home security system. Since we wanted one we said sure. The guy came over and was really nice, and he actually gave us a good deal (or so we thought) and so we decided to go with them. He went ahead and installed all of the stuff and we felt pretty good since we live in a neighborhood that's still being developed. 5 minutes after he left, the machine that is supposed to detect glass breaking fell twice. We ended up just leaving it on our fridge. One of the selling points was that we could arm the house with the phone app anywhere we were, because as a new Mom, I'm pretty spacey and by the time I remember to leave with everything I leave the house without arming it. Well honestly, I'm lucky if the app works!! Many times we have to just hope nothing happens because the system isn't armed and we can't get it to arm when we are an hour away! We had someone come out and he basically told us there was nothing he could do which is absolutely ridiculous. We also got the package for the smart thermostat that also works with the app. I could be connected to our internet in our house that's working, be 15 feet away from the thermostat and it will completely fail to turn on with the app, and this has happened a lot! So when I have the baby in my arms and want the heat on, I rely on the app and it doesn't work! Also! They signed us up for the thermostat package and since they only have one guy that installs it we didn't get the thermostat for about 2 months, but that didn't stop them from charging us for it! They didn't even offer to credit our account or anything! I feel like these people pray on new home buyers and scam us. They tried to tell us it was a family business and they have amazing values but at the end of the day I feel like the scammed us and don't care. I honestly don't feel safe even with the equipment.
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