I purchased three West Paw dog toys for my 7 month old lab on Monday morning based on some good reviews I read about their durability. The tag even says that they will give a one time replacement at a participating store or a refund. My dog chewed through two of these in a matter of minutes upon receiving them, so I brought them back to the store Wednesday morning. The store clerk informs me she would be able to exchange them, since they come with a guarantee. Then another clerk (Courtney) gets involved and says she has to call the owner Rachel. She then informed me that I will have to send them back to the manufacturer to get a refund. I only wanted an exchange. Courtney was rude and dismissive when I politely voiced my disappointment that they would not honor the guarantee as a participating store. I spend a lot of money on my dogs, but I will definitely be spending it elsewhere, and would recommend the same to anyone I speak with regarding pet supplies.