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| - Can't speak for others, but I would give this establishment a 'No Star' rating if I could. We are rather undemanding customers and we like to enjoy our dinners at a restaurant at our own pace and we do not expect servers to run around for us frivolously and our tips are at least 20% if not more. We do not like to pick on any restaurant if it is simply OK. But this one is unbearable and I simply cannot hold back my opinion as someone who works butt off for our customers to make our living. The music was loud, and it was some sort of Korean pop music with rather fast beat. Sushi is a very Zen food which is supposed to be enjoyed in a rather serene environment, isn't it? The service is absolutely horrible: it was not the busiest time of the night as there were several empty tables; many servers were running around but nobody came to hand us a menu nor asked us for drink orders. I wanted to leave, but my diabetic husband started showing signs of low blood sugar and going to another sushi restaurant was just beyond him at that moment. So, with a number of failed attempts to get a server, finally one of them decided to stop by and took our drink order, right after he left, another server decided to hop by and asked us again for our drink order. We sat at the Sushi Bar, and there was a Sushi chef standing right in front of us, but instead of starting to take our orders, he completely ignored us. We waved at him several times, he finally reluctantly came over and said' you have to give your orders to your server and we make it for you." WTF??????You've got this bureaucracy going when most, if not all, other sushi chefs take care of the customers sitting in front of them directly along with servers assisting with their drinks. The drinks finally came, and the server was ready to walk away without asking us what we'd want for our food. That was strange, so I asked him if he should be the one who would take our sushi orders, he told us that the sushi chef would take our order directly since we were sitting at the sushi bar. Ooooookkkkkk. Seems like either the sushi chef who had spoken to us or this server had no clue if were not lying to us. Then the chef and the server conversed between themselves in front of us, in Korean, the server then took our orders and walked away. We told him that we were doing AYCE. We were expecting the orders should come gradually, but man o man, the servers dropped all our orders in front of us at the same time---at the sushi bar!! It was very embarrassing that we had all these plates spread out to the spaces next to us, thank Lord, no one was sitting next to us at the sushi bar. The yakitori was tiny but OK, the sushi rice was too soft and sticky as if they had put too much water in the rice when they were cooking it, which is no more than just being edible. We ordered two orders of Uni sushi, one for each, the uni was OK. And here came to insult--the chef told us that we were allowed to only have one order per person---wasn't it on the freaking menu? And we never wanted to order another round because 1) uni is a delicacy, not a staple 2) it is an expensive ingredient, for AYCE, as fellow business owners, we certainly understand the matter of numbers and don't want the restaurant to lose money!! The chef had to go out of his way to give us this freaking 'warning'? We did order the second round of other sushis and rolls---a server wrote down all our orders on a piece of paper and ran to the back. The orders never came! We flagged down another server to follow up on our orders and the answer was they did not have our orders!!! Then why the heck that guy did not have the guts to come over and tell us that he'd lost the paper and ask us again what we ordered! So much for our appetite, which was completely ruined. I hate to assume that this was their tactics to deter AYCE customers from ordering the food as they'd want, but all they had done so far left serious suspicion in our mind. We being nice customers does not mean that we are idiots. We wanted to talk to the manager. Guess what? The server walked away but the manager never came. Fine, enough is enough. We asked for our bill and that was the only thing that showed up right away. We paid the bill in full but left ZERO tips--yes, ZERO--never ever done this in my life, but this restaurant certainly earned it and it has a lot to catch up if they want to stay in business in the midst of tough competitions and bad economy.
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