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| - I recently had Colletti Design replace my stair railing. Things started out well but quickly went downhill. Initial design phase was quick and easy. I was informed that the lead time would be 6-8 weeks. After 8 weeks of waiting with no update, I called to find out what the status of my order was, and got a quick response.
A team showed up to "template" my railing, which involved some welding inside my house. I received a phone call later that day from my wife to inform me that the install team had set fire to my staircase, causing damage to the carpet on 3-4 stairs.
They were very apologetic and promised to pay for replacement of my stair carpeting. I wasn't too upset at this point (accidents do happen), but my experience afterwards was completely unacceptable.
You would think that after having set a fire inside my house that this company would have payed especially close attention to my job, but I experienced the opposite. Not once did I ever receive an unsolicited phone call. i was constantly calling to find out when (if ever) my railing would be installed. Two and a half weeks later, after promises of "expediting," my railing was installed -- in the wrong color.
At this point, I was very upset and informed the owner of everything that went wrong. The only thing I was given were some weak apologies. They did eventually arrange for my railing to be removed and powder-coated in the correct color.
I was given nothing for my multiple inconveniences. Given the price (which is substantially higher), I was expecting to receive high-level service. I received the opposite.
All said and done, I received a simple stair railing after 12 weeks, along with a burnt carpet and several long days for my wife and baby, at a substantial price premium.
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