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  • I went to Regal Cinemas Phillips Place 10 on a Friday night. My parents were watching the kids so my pregnant wife and I got the night off to enjoy a movie (the first in almost a year). Bought our tickets, bought a Large Popcorn and Soda (40 bucks or so, but we expect that). I asked the woman behind the counter for a large cup of iced tap water for my pregnant wife (it was 95 degrees in Charlotte, and my wife's water bottle got hot in the car during dinner). The sales woman said she was going to charge us almost 8 bucks for a cup of tap water. She offered a 6oz plastic cup with no ice complimentary. I asked if they would make an exception for my expecting wife and just fill a big cup up with ice water so she wouldn't have to get up 5 times during the film for a refill. She said no. I asked for the manager, he explained that the cups were inventoried and he couldn't give us a larger size cup. I explained my wife was pregnant and that I appreciated their inventory, but managers are supposed to make exceptions for special cases. We weren't asking for anything special. Just a cup of water for my pregnant wife on Mother's Day weekend. He refused so we handed out tickets back and told him to refund us. As he did (behind glass) he chuckled and smirked the entire time he was processing the refund. This guy was a real piece of work. Way to go Regal Cinemas. I never really considered the theater I went to to see a film. I will from now on and I will ALWAYS PASS BY any theater bearing your trademark. On a good note, went to AMC Cinemas and had a GREAT experience. The manager behind the counter was more than understanding and provided a large cup for my wife.
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