I visit this store frequently because of its location, but its lousy customer service makes finding what you're looking for a bit of a nuisance. It has not been an uncommon occurrence for me to walk through the store for about 15 minutes, and not have a single employee ask me if I need help finding something. I realize I'm a guy, and I "don't need to ask for directions," but after a few minutes of wasting time, there comes a point when I begin to look like a complete idiot, wandering around the store, unable to find what I need.
Home Depot has recently been upping their customer service level to the point where it should be, well-surpassing Lowe's current level. Come on, Lowe's, you can do it.