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  • If I could give this store a zero for customer service, I would. We have been Safeway Club card members in California and Hawaii since they started the program. We were happy to be able to use it at our now local Von's when we first moved here. But we found we were using it less and less because their flowers wilted in a day, their instore bread is tasteless, their deli meats are not Boar's Head, and their produce is always a little wilted. But we were always roped into their "special" discounts -- spend $300 in a certain period and get a certificate for 10% to use in the next month. A good deal! Until they changed their program. Yes, you still have to spend $300 but no more certificates. Instead you get a discount on your VERY NEXT PURCHASE, even it is a dollar candy bar. This caused us to spend our $300, but not shop in this store for three weeks, waiting for a huge purchase for a pool party we were having. But what did we find? NO DISCOUNT. NONE. The manager was snotty and unhelpful -- "Ah, call the 800 number. It's all in the computer. There is nothing I can do about it." Well, yes, actually there is something you can do, jerk. YOU can call the 800 number. He did. He gave us $20 and promised that ALL of our purchases for the next 90 days would be 10% off. So we went today (not very hopefully) and guess what? NO DISCOUNT. And again with the attitutude, "Yeah, I remember you. No there is nothing that I am going to do." And there is nothing that we can do either except to tell everyone to AVOID this store. Boycott Safeway/Von's in general until they hire MANAGERS with real authority to fix problems and not just chat up the lady behind the dry cleaning counter.
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