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  • After an unfortunate incident during our first visit to Tom's Urban, management reached out and apologized. For that I'm thankful. I really hope they had a talk with the bartender about her customer service skills and that nobody ever has to go through what I did. With that being said, upon our return to Las Vegas last week, we paid Tom's Urban another visit suggested by upper management to give them another chance, & boy oh boy, what a change and a great change at that. Redemption is a good word to use. We were greeted by the hostess, met with management; might I add they apologized for last time and was served with excellence. They surely righted a wrong and showed us what real customer service is. Our waitress Amberly (spelling) was on point, checked on us frequently, and made sure the libations and the H20 was flowing. Excellent come back! Two yums up it is!
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